Question 1

Can I order a custom design?

Accepted Answer

Yes. Submit your concept, reference art, or rough sketch through the custom order form. We'll return a digital mockup within 2 business days and revise until it's right.

Question 2

What is the minimum order quantity?

Accepted Answer

50 pins is our minimum for custom runs. Below that, we recommend selecting from our shop instead.

Question 3

How long does production take?

Accepted Answer

Standard production is 3-4 weeks from mockup approval. Rush production (2 weeks) is available on Premium and Collector packages.

Question 4

What is the difference between soft enamel and hard enamel?

Accepted Answer

Soft enamel has a textured surface: the metal outlines sit raised above the colored areas, so you can feel the design with your fingertip. It has a bold, dimensional look and is the most affordable option — minimum order 20 pins. Hard enamel is filled and polished flat, so the metal and color sit level in one smooth, glossy surface, like fine jewelry. It is more durable, more scratch resistant, looks more premium, and costs slightly more — minimum order 50 pins. Quick rule: choose soft enamel for value and texture, hard enamel for a luxury, long-wear finish.

Question 5

Do you offer magnetic lapel pins?

Accepted Answer

Yes. Magnetic backs are available on every custom order and on select shop pins tagged 'Gentleman Style'.

Question 6

Can I order pins for my organization?

Accepted Answer

Absolutely. We work with churches, sales teams, wedding parties, community groups, chapters, creators, and small brands. Start with the custom order form and we'll build a proposal.

Question 7

Do you create licensed sports, Greek, college, anime, or pop culture pins?

Accepted Answer

We do not reproduce third-party logos, team names, mascots, school marks, chapter symbols, characters, or trademarked phrases without documented licensing. All original shop designs are culture-inspired artwork. Custom orders using protected marks require the customer to have the right or permission to use them.

Question 8

What is the Pin Vault Club?

Accepted Answer

It's our monthly membership: one exclusive members-only pin per month, early access to drops, a year-round member discount, a collector card with every pin, and mystery bonus pins throughout the year — $19.99/month, cancel anytime.

Question 9

Do you offer wholesale?

Accepted Answer

Yes. Boutiques, gift shops, barbershops, and lifestyle brands can request wholesale pricing via the contact form.

Answers, no fluff.